Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Past results do not change the odds of future results, and a win is never owed because of previous losses. Every bet should be treated as the cost of entertainment rather than an investment, income source or financial strategy.

Before you play, decide how much money and time you are comfortable spending. Only use money that is available after essential costs such as rent, food, bills, education, transport and other financial commitments have been covered. Never gamble with borrowed money, money set aside for important expenses or funds that belong to someone else.

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Avoid chasing losses by increasing bets or continuing for longer than planned.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from everyday spending and financial responsibilities.
• Remember that choosing not to gamble is always an option.

A responsible approach also means accepting that losing is part of gambling. Trying to win back money quickly can lead to larger losses and decisions that would not normally be made. If you notice that you are playing to recover losses, pause your account activity and consider speaking with a qualified support service.

Tools to help manage your play

Account management tools can help you keep gambling within the limits you have chosen. Depending on the services and settings available to your account, you may be able to set or request limits relating to deposits, wagers, losses, session time or account access. These tools work best when limits are selected before gambling begins and are based on your real financial circumstances.

Set a personal budget

Choose a gambling budget for a defined period, such as a day, week or month. Consider both the amount you can afford to lose and the amount of time you want to spend playing. A budget should not be increased simply because you have lost money or because you believe a win is likely. Keep a record of deposits, withdrawals and gambling expenditure so that your total activity is clear.

Use breaks and account restrictions

Taking a short break can help you reassess your decisions without the pressure of continuing play. If you need more than a short break, consider requesting a longer account restriction or self-exclusion where that option is available. A self-exclusion request is a serious step intended to prevent access for a chosen period. Do not attempt to open another account or use another person’s account during a restriction.

Check your settings regularly

Review your limits and activity from time to time, particularly after a change in income, employment, family circumstances or financial commitments. If your gambling is taking more time or money than intended, reducing activity may not be enough. Consider stopping completely and obtaining independent support.

• Read the available account controls and instructions before using them.
• Choose limits that reflect what you can genuinely afford, not what you hope to win.
• Allow time for any restriction or limit to take effect where applicable.
• Keep your login details private and do not let another person gamble through your account.
• Contact the relevant support channel if you are unsure how to restrict or close your account.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have previously managed their gambling without difficulty. It may develop gradually, and a person may not recognise the impact until it affects finances, relationships, work, study, health or general wellbeing. You do not need to wait for a crisis before seeking help.

Consider taking a break and seeking support if you recognise one or more of these behaviours:

• Gambling for longer than planned or finding it difficult to stop.
• Spending more money than you intended or repeatedly increasing your budget.
• Chasing losses or believing that a large win will solve financial problems.
• Borrowing money, selling possessions or missing payments to continue gambling.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Thinking about gambling frequently or allowing it to interfere with work, study or relationships.
• Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Returning to gambling after deciding to stop.
• Experiencing conflict, financial pressure or emotional distress because of gambling.

If any of these signs apply, stop gambling and speak with someone you trust or a qualified gambling support service. Do not try to manage serious financial or emotional difficulties alone. A counsellor can help you understand what is happening, make a plan and identify practical steps such as financial advice, account restrictions and ongoing support.

Getting help and protecting others

Support is available across Australia through state and territory gambling support services, financial counsellors, mental health professionals and community organisations. Gambling Help Online is an Australian source of information and support for people affected by gambling, including family members and friends. You can also speak with your general practitioner or another health professional about the effect gambling is having on your wellbeing.

If gambling has created debt or difficulty paying bills, consider contacting a free financial counselling service before taking out further credit or borrowing money. If you feel unsafe, are experiencing a mental health emergency or believe you may harm yourself, contact emergency services or an appropriate crisis support service in your area without delay.

Underage gambling

Gambling is for adults who meet the applicable minimum legal age. Children and young people must not access gambling services. Parents, carers and account holders should keep devices, passwords and payment methods secure, use suitable device controls and avoid allowing another person to use an account. Never provide account access to a child or to anyone who is not legally permitted to gamble.

Supporting someone else

If a family member, friend or colleague may be experiencing gambling harm, approach the conversation calmly and without judgement. Explain the behaviours you have noticed, listen to their concerns and encourage them to seek professional assistance. You can seek support for yourself as well; gambling harm can affect household finances, trust, mental health and relationships even when you are not the person gambling.

Our responsible gaming approach

Marvel Casino supports informed and responsible participation. Information about responsible gambling should be read alongside the applicable terms, account rules and privacy information. Available account features, restrictions and verification processes may depend on the service, account status and legal requirements that apply to the player.

We encourage players to use available controls, provide accurate information and tell us when they need help restricting access. Where a player asks for an account restriction or self-exclusion, the request should be made through the available account or support process. Players should not try to avoid a restriction by creating another account, changing personal details or using another person’s account.

Responsible gaming is a shared responsibility. Players are responsible for making decisions within their means and for protecting their account. We aim to provide clear information and support responsible choices, but no tool can replace personal awareness or professional assistance. If gambling is causing concern, the safest step is to stop playing and seek help.

1. Pause and review how much time and money you are spending.
2. Set appropriate account limits or request a restriction.
3. Tell a trusted person what is happening.
4. Contact an Australian gambling support or financial counselling service.
5. Stay away from gambling until you feel confident that it is safe and manageable, or choose not to return.

Please remember that gambling should never come before your health, relationships or essential financial commitments. Making a change early can reduce harm and make it easier to regain control.