Privacy Policy

About this Privacy Policy

Your privacy matters to Marvel Casino. This policy is intended to give players in Australia a clear, practical explanation of the types of information an online casino site may handle and the reasons for doing so. It applies to information collected through the website, account functions, customer support interactions, payment activity and related online services.

Personal information means information that identifies you or could reasonably be linked with you. The information handled will depend on how you use the site, which features you access, the checks that apply to your account and the choices you make. Some information is provided directly by you, while other information is generated automatically when you use the website.

You should read this policy together with any other notices shown during registration, verification, payment or support interactions. Those notices may provide additional information about a particular use of your data. If you do not provide information that is reasonably needed to create or operate an account, complete a verification process or meet an applicable requirement, some services may not be available.

The policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. When changes are made, the updated version will be made available on the website. You should review this page occasionally so you remain familiar with how information may be handled.

Information we may collect

An online casino site typically handles several categories of information. The amount and type of information collected will vary according to your relationship with the site and the services you use. This may include the following:

• Account details, such as your name, date of birth, contact details, login information and account preferences.
• Verification information, such as identity documents, proof of identity, proof of address or other information needed to confirm that an account is being used by the correct person.
• Payment and transaction records, including deposits, withdrawals, game-related transactions, payment method details, transaction references and records of account activity. Payment information may be processed through relevant payment providers, and complete payment credentials may not be stored by the casino site.
• Communications and support records, including messages, questions, complaints, requests, feedback and information needed to respond to you or investigate an issue.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, general location information, pages visited, session information and information about how the website is used.
• Cookie and similar technology data, including information about preferences, visits, navigation, authentication and interactions with website content.
• Information connected with responsible use, security reviews, account restrictions, suspicious activity checks or other measures intended to protect players and the service.

You may provide information when you register, update your profile, submit documents, make a payment, request a withdrawal, contact support, respond to a security question or use a site feature. Information may also be received from payment services, identity or verification services, fraud prevention services, technical providers or other sources where this is permitted and reasonably necessary.

Please provide information that is accurate, current and complete. If your details change, update your account where that option is available or contact support so the records connected with your account can be reviewed.

How information may be used and shared

Personal information may be used to provide, administer and improve the website and casino services. It may also be used to communicate with you, maintain accurate records, protect accounts and meet obligations that apply to online gambling services. Common purposes include:

• Creating and managing your account, confirming your details and providing access to requested services.
• Processing deposits, withdrawals and other account transactions, and maintaining reliable transaction records.
• Carrying out identity, age, security, anti-fraud and responsible-use checks.
• Detecting, preventing and investigating suspicious, unauthorised, fraudulent or unlawful activity.
• Providing customer support, answering questions, resolving complaints and communicating about account or service matters.
• Sending service messages, security notices, administrative information and other communications needed to operate your account.
• Sending marketing communications where permitted and where you have provided the relevant permission or there is another lawful basis to do so.
• Analysing website performance, improving features, understanding general usage and maintaining the security and availability of the site.
• Meeting legal, regulatory, accounting, record-keeping and other compliance requirements.

Information may be accessed by people and organisations that need it for these purposes. This may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other service providers working on behalf of the site. These parties should receive only information that is reasonably relevant to the service or task they provide and should handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to protect the website, players, service providers or the public; to investigate suspected misuse; to respond to a valid legal or official request; or to establish, exercise or defend legal rights. Personal information is not intended to be sold as a separate product.

Where service providers or systems are located outside Australia, information may be transferred or accessed across borders. Appropriate steps are intended to be taken to handle information securely and consistently with applicable privacy requirements. The exact location of processing may depend on the services and technologies used at the relevant time.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the site remember preferences, keep you signed in during a session, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing.

You can manage or restrict cookies through your browser settings. Depending on your choices, blocking or deleting cookies may affect account access, security features, saved preferences or the way parts of the website operate. Your browser may also provide tools to remove existing cookies and control future cookies.

Keeping information secure

Reasonable technical, organisational and access controls may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access restrictions, authentication controls, monitoring, secure connections and procedures for handling sensitive documents and payment-related information.

No website, device or method of transmitting information can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you believe your account or information has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to operate an account, resolve questions, protect the service, meet accounting and compliance needs, or establish and defend legal rights. Some records must be kept for a period required by law even after an account is closed. The length of time may vary depending on the type of record and the reason it was collected.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights are subject to appropriate checks and may have exceptions where information needs to be retained, disclosure would affect another person, or a request could interfere with security, fraud prevention or legal obligations.

• Access: you may ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: you may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: you may ask for your personal data to be deleted where there is no continuing need or lawful reason to keep it. Deletion may not be possible for records that must be retained or are needed for legal, security or transaction purposes.
• Marketing choices: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided. Withdrawing marketing consent will not normally stop essential service, security or account communications.
• Questions and complaints: you may ask how your information is handled or raise a concern about a privacy matter.

To exercise your data rights, including access, correction or deletion, or to withdraw consent to marketing, email support@marvelcasino.wtf. Please describe your request clearly and include enough information for the relevant account or records to be identified. For your protection, you may be asked to verify your identity before information is disclosed or changes are made.

A request will be reviewed and handled within a reasonable timeframe, subject to the nature of the request, the information involved and any applicable requirements. If information cannot be deleted or a request cannot be completed in full, an explanation may be provided where appropriate. Closing an account does not automatically remove every record, because some information may need to be retained for the period required by law or for legitimate security and record-keeping purposes.

If you use the website on behalf of another person or provide information about another person, you should make sure you are authorised to do so and that the person understands how their information may be handled. By continuing to use the website, you acknowledge that you have read this Privacy Policy and understand the general information practices described here.